How to Fix Google Play Account Deletion Rejection
Provide both in-app and external account-deletion routes and reconcile Data safety disclosures after a Google Play rejection.
What this rejection usually means
Apps that allow account creation must provide a clear in-app deletion path and an accessible external web resource. The deletion request must cover the account and associated user data, subject only to clearly disclosed legitimate retention.
Likely rejection signals
- No deletion option inside the app
- The Data safety deletion URL is missing, broken, or generic
- The process freezes the account but keeps associated data
- Users must call, email, or navigate an obstructive support process
Recovery plan
- Add a discoverable in-app deletion option near account or privacy controls.
- Publish a stable HTTPS web page where users can request deletion without reinstalling the app.
- Delete associated user data and define any legitimate retained categories and periods.
- Update the Data safety form and privacy policy with matching deletion details.
- Test both paths logged in, logged out, and after the account is removed.
Evidence to prepare
- Video of in-app deletion
- Public deletion-page URL
- Backend deletion audit
- Updated Data safety and privacy-policy sections
Appeal or fix first?
Clarify when both routes already work and Google evaluated an outdated or incorrect URL; provide live evidence and the release version.
Fix first when either route is missing, broken, support-only, or does not delete associated data.
Reviewer response framework
Your response should be factual, short, and limited to the submitted build. Cover these points:
- Link the external deletion resource.
- Give the in-app navigation path.
- Explain deletion timing and retention.
- Confirm the Data safety form matches production.
Frequently asked questions
Do I need both an app and website deletion option?
For apps covered by the account-deletion requirement, Google expects an in-app path and an external web resource.
Can I retain transaction records?
Potentially for legitimate reasons, but retained categories and purposes should be limited and clearly disclosed.
Need a rejection-specific plan?
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Source: Google Play account deletion requirements. Platform policies change. Verify the official rule before submitting. Resubmit AI provides technical and editorial decision support, not an approval guarantee or legal advice.