Terms of Service

Effective: August 17, 2026

These Terms govern your purchase and use of Resubmit AI, a digital decision-support service operated by Raccoon - cleaning service s.r.o. By submitting content or placing an order, you agree to these Terms.

1. The service

Resubmit AI analyzes the rejection message you provide and produces a preliminary diagnosis. A paid Fix Pack adds a prioritized remediation plan, evidence checklist, review notes, reviewer-response draft, and pre-flight checklist. The service does not access your developer account or inspect your submitted binary or app bundle unless a future feature says so explicitly.

2. No approval guarantee

Apple and Google make all review and enforcement decisions. Resubmit AI provides technical and editorial decision support, not legal advice, and does not guarantee approval, reinstatement, appeal success, or any review timeline. You must verify every generated claim, placeholder, instruction, and policy reference against the actual submitted build.

3. Your responsibilities

• Provide an accurate rejection message and select the correct platform.
• Do not submit passwords, API keys, signing credentials, health data, payment-card data, or unnecessary personal information.
• Do not send a generated reviewer response until every bracketed field and factual claim has been checked.
• Use the service lawfully and do not attempt to bypass payment, rate limits, or security controls.

4. Price and payment

The Complete Fix Pack costs USD 29 as a one-time purchase unless a different price is displayed before payment. Payment is processed by Stripe. Taxes, if configured and applicable, are shown in checkout. The order is tied to the rejection text used to create it and is not a subscription.

5. Immediate digital delivery

Before payment, consumers are asked to expressly request immediate performance of the digital service during the statutory withdrawal period and acknowledge the resulting effect on their withdrawal right. The Fix Pack begins generating after Stripe confirms payment.

6. Availability and corrections

We may temporarily suspend the service for security, maintenance, provider outages, or abuse prevention. If a paid report cannot be delivered, contact support with the Stripe receipt. We may regenerate the report, correct the issue, or refund the purchase as described in the Refund Policy.

7. Intellectual property

You retain rights in the text you submit. After payment, you may use and adapt the generated Fix Pack for your own app submission. The Resubmit AI name, site, software, templates, and branding remain the operator’s property.

8. Liability

To the maximum extent permitted by law, the service is provided without a promise that the output is complete or error-free. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

9. Governing law

These Terms are governed by Czech law, without depriving consumers of mandatory protections that apply in their country of residence. Czech courts have jurisdiction except where mandatory consumer law provides otherwise.

10. Contact

Questions, complaints, and notices may be sent to support@getresubmit.com. Include the Stripe receipt or report ID when relevant.